Or complaints blaming you in social media?
Review your existing customer care processes and comparison with industry standards.
Review a loyalty system development to support your care of the existing clients and get new.
We help to review your call center processes, scripts, and procedures for improvement.
A complex review of your client care.
Develop a strategy for call center transformation and turn from scripts to human speech.
Develop a loyalty program strategy, develop a detailed action plan, and execute it.
Develop qualified online support for your products and services.
The list of outputs that we give you.
Implementation of new or transformation of existing client support procedures.
implementation of new or renewal of your existing loyalty program and conditions.
Documentation and training procedures for effective employee training and re-training.
Make every part of your process more human and a get support team excited to help you.